Privacy Policy

This website is free to access and does not require an account. If you do choose to create an account, your email address and a hashed version of your password will be stored securely by Edinplay Limited to facilitate logging in. If you place an order, Edinplay Limited will also store your order details including email address, order number, order value, tracking information and receipt URL for the purposes of fulfilling your order and maintaining appropriate business records.

This website uses GDPR-compliant tracking that prioritises user privacy by anonymising all visitor data. Please visit the Cookie Policy page for information about how external sites may use cookies or similar technologies to track clicks through to their services.

Payments on this website are processed securely by Square, a third-party payment services provider. Payment card details are entered directly into Square’s secure systems and are not stored by Edinplay Limited. Square will process payment information in accordance with its own privacy policy and terms.

If you need to get in touch, you can send an email to [email protected]. By sending an email, you are consenting to a reply and any subsequent related emails. You will not be added to a mailing list, and your email address will not be used for marketing purposes. Your email address and any information contained within emails will be retained for a limited period and are automatically deleted after 6 years in accordance with business record-keeping obligations. Customer enquiries submitted via this website, email or social media channels associated with the Teachpal brand may be handled by authorised representatives acting on behalf of Edinplay Limited in connection with customer support, order fulfilment and related services. These authorised representatives may include individuals who assist with product design, marketing or customer communications and who have been granted access to relevant personal data solely for the purposes of responding to enquiries and fulfilling contractual obligations to customers. All such individuals are required to process personal data only in accordance with the instructions of Edinplay Limited and are subject to appropriate confidentiality obligations.

For the purposes of applicable data protection legislation, Edinplay Limited is the data controller in respect of any personal data collected through purchases made via this website. You have the right to request access to any personal data held relating to you, as well as to request correction or deletion where appropriate. Requests can be made by contacting [email protected]. Please allow up to one month for us to respond to your request in accordance with applicable data protection laws.

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support and meeting legal, accounting and tax obligations. Where we are required to keep records (for example, order and invoice information), we typically retain these for up to 6 years.